Learning at Home Helpdesk

At the moment all enquiries around digital learning at home must be made through http://admin@gracemount.edin.sch.uk

  • Office 365 is the online space we use for staff and learners in City of Edinburgh schools. Many students already access this space. The school website will let you know if learning materials should be accessed in this way.
  • Office 365 can be accessed through a browser on any web-enabled device, and also through the various Microsoft apps like Teams, OneNote, Word etc.
  • Students requiring access can log in through a browser using the link http://tinyurl.com/edin365
    Student login information is their Scottish Candidate Number (a nine-digit number provided by their school) and password, both provided by the school.
  • Access through apps on mobile devices requires an additional login step at the beginning of the process which asks to sign in using ‘your work, school, or Microsoft account’.
  • Learners should enter their ScottishCandidateNumber@ea.edin.sch.uk–e.g. 123456789@ea.edin.sch.uk – then they will be asked to enter their Scottish Candidate Number and school computer login password in the usual way.
  • Any issues regarding usernames and passwords should be directly to the school admin email address.
  • As we actively encourage learners to engage with digital learning tools we would like to highlight the need to stay safe online. The Digital Learning Team website has a section for Parents/Carers. Here you will find a range of resources to support you in addressing online safety with your child. Learners can access a range of interactive resources within the Learners section of the website.


We appreciate that the current arrangements cannot provide you, and your child, with immediate contact or feedback from school staff. If you have any issue related to your child’s digital learning that you would like help with, please communicate this through the school admin email address – admin@gracemount.edin.sch.uk

Help with Managing Student Workload


As a guide, the City of Edinburgh recommends up to 20 hours of learning during the week. Each week, there is a timetable published on the S2 Learning At Home timetable page. S3 and S4-6 can find more information below. These are helpful guides that give weekly learning a structure and balance. We hope these are useful for you too.

What do I do when things are not going well?

We are aware that each student’s distance learning is different and can change quickly. With this in mind, if circumstances change for you and/or your child, please contact Support for Pupil Leaders by emailing admin@gracemount.edin.sch.uk. We can provide support for you and your child in a variety of ways as a school or through the support of our partner agencies. We are particularly keen to hear if access to a device (large phone, tablet, laptop or computer) becomes a problem so please do let us know.

Similarly, if student workload becomes overwhelming, please contact subject teachers who will support you to find a solution and help your child regain their confidence. Teachers can be contacted through School Emails or Teams. Furthermore, you may also wish to contact your child’s Pupil Support Leader through admin@gracemount.edin.sch.uk as they are always there to help.

Help with Microsoft Teams

Some guides have been produced to help you use Microsoft Teams:

Help with Microsoft Office 365 Apps

Some guides have been produced to help you use the Microsoft Office 365 Apps:

Help with Microsoft Outlook Email

Some guides have been produced to help you use the Microsoft Outlook email.